UCR 300: Collecting From Patients – Getting Paid When the Patient Is the Payer

August 14, 2026

In this episode, Scott and Mark Painter revisit ABNs and the growing importance of collecting directly from patients as more financial responsibility shifts away from payers. They discuss when ABNs are appropriate, cash-pay options, co-pays, deductibles, co-insurance, surgical deposits, and the value of collecting before services are rendered. The conversation also explores how practice culture, staff training, front-desk policies, geography, and patient demographics can influence collection success. The key takeaway: strong patient collection processes are no longer optional—they are a critical part of protecting the financial health of a urology practice.